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Technical support lead for escalated, client-sensitive cases. I diagnose tracking, data and integration issues, align Product and Operations, and fix the root cause so the same case stops coming back.

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David Emanuel Rios

support
that
holds.

São Paulo · Relocating to Sydney
01 / About

I lead a global technical team at Awin, across time zones and languages.

Trilingual in Spanish, Portuguese and English, which in practice means I spend as much time translating between engineering and commercial teams as between languages. Most of my work sits at that seam. Understanding what a business actually needs, then building or coordinating the technical answer.

Where I am heading: escalated technical support and integration work in Sydney, carrying over the applied-AI side I already build with — Claude Code Skills and MCP integrations that automate how the team measures itself.

02 / How I work

A four-step path from recurring issue to a fix that holds

  1. 01

    Business diagnosis

    Map the process, find where time and revenue leak, agree on what success looks like before writing anything.

  2. 02

    Automation design

    Choose the smallest architecture that holds: data flow, triggers, fallbacks, and who owns each step.

  3. 03

    Technical implementation

    Build it: APIs, workflows, tracking, integrations, instrumented so failures are visible early.

  4. 04

    Stakeholder management

    Keep clients, engineers and commercial teams aligned on scope, trade-offs and timelines.

03 / Selected cases Four engagements, 2023 → today
Current role 2025–Present

Awin

Leading a distributed technical team on enterprise integration work for global advertisers and publishers. Day to day: tracking and API implementations, technical escalations, and translating client requirements into work the team can ship, across three languages and several regions. Beyond delivery, I drive data-backed improvements by analyzing operational metrics and building AI-driven workflows that automate recurring tasks across both my own and the team's operations, raising integration quality and internal efficiency, not just client-facing output.
04 / Stack Tools I build and ship with
n8n
GitHub
OpenAI
Salesforce
Python
Claude Code
Zapier
AWS

Languages: Spanish (native) · Portuguese (fluent) · English (fluent)

05 / Now

Open to Technical Product Support and Technical Integration roles in Sydney, Australia. Relocating from São Paulo; visa sponsorship required.

Open to new roles  
David Emanuel Rios

David Emanuel Rios

Happy to walk through any of the cases above, or look at a process you think should be automated.

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